We booked tickets for the Crystal Maze Experience months in advance through Picniq. Just a month before our visit, Picniq cancelled the booking.By that point, we had already booked train tickets and a hotel, so we had no choice but to re-buy the same tickets directly from the Crystal Maze Experience at a much higher price.The cancellation email itself was very vague and didn’t include my name or any booking details, which only added to the frustration and confusion. Overall, a really disappointing experience and very poor handling of the situation.
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