DO NOT USE THIS SERVICE. EVER. terrible experience. I booked a hotel room and then after they took my money they told me if I had to cancel I would have had to have done it YESTERDAY, and that if I cancel now I will lose 100% of my money. No where while booking the room did it say that until AFTER they charged my card and the reservation was complete. I will never use this service again and will tell every single person who has access to this service to do the same. Then after getting someone on the phone they repeated the policy to me about 5 times and even acknowledged how insane the policy was. They then told me that even if they wanted to refund me they couldn't because they have a "partner" that currently has my money and refused to inform me who the parter was...Yea, they refused to tell me who the people who are that currently have possession of my money. Then the supervisor acknowledged that she saw my screenshot via email of the missing terms and conditions but I still had to wait an additional 72 hours for a response AFTER she said the escalation team was already viewing the request. And after all that she still could not promise me the issue will be resolved. I would 100% take accountability if the terms and conditions were there, but they weren't. It's absolutely absurd and the nonsense excuse that I was given over the phone made zero sense. Do better, stop scamming people.
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