Review Time
Prices changes on a daily basis- I had a hotel held for a day to show the rest of the family and the price increase the following day.
I couldn’t seem to locate The Funlife Rewards from the previous purchase - I didn’t think they would expire, it should accumulate so we can redeem it for a better value.
Prices changes on a daily basis- I had a hotel held for a day to show the rest of the family and the price increase the following day. I couldn’t seem to locate The Funlife Rewards from the previous purchase - I didn’t think they would expire, it should accumulate so we can redeem it for a better value.
The company makes it extremely difficult to cancel reservations that are clearly within the time period to cancel. The small print also says that they can charge customers $25 to process the refund. My recommendation to others: Stick with other booking companies.
Love the $ savings indicator showing on search results.. Also have a couple suggested modifications to the search / result screens, if possible :- when beginning a hotel search, the ‘destination’ box should auto-populate & remember previous city searches, so not needing to re-type beginning letters of wherever being searched.- There may be a way I hadn’t seen yet, but upon hitting ‘Search Hotels’ button, the resulting list of places are sorted by a pre-default. There should be a way to save a preferred sort setting, such as always listing results by ‘Price: Low to High’
DO NOT USE THIS SERVICE. EVER. terrible experience. I booked a hotel room and then after they took my money they told me if I had to cancel I would have had to have done it YESTERDAY, and that if I cancel now I will lose 100% of my money. No where while booking the room did it say that until AFTER they charged my card and the reservation was complete. I will never use this service again and will tell every single person who has access to this service to do the same. Then after getting someone on the phone they repeated the policy to me about 5 times and even acknowledged how insane the policy was. They then told me that even if they wanted to refund me they couldn't because they have a "partner" that currently has my money and refused to inform me who the parter was...Yea, they refused to tell me who the people who are that currently have possession of my money. Then the supervisor acknowledged that she saw my screenshot via email of the missing terms and conditions but I still had to wait an additional 72 hours for a response AFTER she said the escalation team was already viewing the request. And after all that she still could not promise me the issue will be resolved. I would 100% take accountability if the terms and conditions were there, but they weren't. It's absolutely absurd and the nonsense excuse that I was given over the phone made zero sense. Do better, stop scamming people.
In January my husband and I booked a two night trip for April. Later I was diagnosed with a disease and have to have a procedure that will not allow me to travel on the booked dates. We were aware of the no cancelation policy so we called the hotel to see if we could just change dates. We did not request a refund at anytime! We were told to contact tickets at work they couldn't help. We did and explained the situation. They sent in a request and told us we would hear in 72 hours via email. We did and it stated the policy and said hotel said we should cancel but be aware there would be a $482.00 fee . That would be on top of what we already paid over 500.00. We immediately called tickets at work and told them we did not want to cancel just change dates due the my health issue. The girl was very nice and did another ticket stressing we just wanted to change the date. Once again we received another email that was a cline of the first one. We are so 😠 😡. We understand policy but where is your compation for people. We cannot go and the policy even says if we don't be charged we will also be charged the outrageous fee! Shame on you Doubletree by Hilton Charleston mount pleasant SC and tickets at work. Order#118055053
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