In January my husband and I booked a two night trip for April. Later I was diagnosed with a disease and have to have a procedure that will not allow me to travel on the booked dates. We were aware of the no cancelation policy so we called the hotel to see if we could just change dates. We did not request a refund at anytime! We were told to contact tickets at work they couldn't help. We did and explained the situation. They sent in a request and told us we would hear in 72 hours via email. We did and it stated the policy and said hotel said we should cancel but be aware there would be a $482.00 fee . That would be on top of what we already paid over 500.00. We immediately called tickets at work and told them we did not want to cancel just change dates due the my health issue. The girl was very nice and did another ticket stressing we just wanted to change the date. Once again we received another email that was a cline of the first one. We are so 😠 😡. We understand policy but where is your compation for people. We cannot go and the policy even says if we don't be charged we will also be charged the outrageous fee! Shame on you Doubletree by Hilton Charleston mount pleasant SC and tickets at work. Order#118055053
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