Terrible experience with my car rental reservation and its customer service. I upgraded and instead of paying the difference, I was charged a car rental twice: once by TicketsatWork and then again by Dollar Car Rental. Dollar Car Rental would not calculate what I had already paid into the invoice of the upgrade. I thought TicketsatWork would advocate for me and honor the money it had already collected from me, but it wouldn’t. Maybe other “discount” features it offers are a legitimate service to its customers but the apparent contracts/financial agreements it has with car rental agencies is not trustworthy or ethical. I disputed the charge with my bank. I have receipts and emails to prove my claim and my experience with the bank has been much better so hopefully after all of this hassle the outcome will be a fair one. I know TicketsatWork doesn’t care about one person no longer using it, but I’m writing to give anyone else thinking about using it to rent a car— a heads-up that their reservation could go sideways and if it does you won’t get the service or help it claims to give you. Go directly to the car rental agencies not through them.
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TicketsatWork is the leading travel and entertainment corporate benefits program that offers exclusive discounts to theme parks, hotels, attractions, events, movies and more.
