First, their support is impossible to reach. Second, prices are in USD, and it wasn't cheaper than other sites. I actually paid more than on another website. Secondly, my mistake for missing the currency, but the site is very inconvenient and gives very few property details, and no way to select your currency. At checkout, I was too frustrated and didn’t notice payment was in USD. They even used a higher conversion rate. I questioned this, but they never replied.Support experience:1. Call → on hold 25+ minutes, no answer.2. Email → reply comes after your trip. I asked about the extra charge, and they just forwarded it to the hotel, who said, “We don’t understand the problem.”3. Finally hear back, send a complaint → instead of a solution, you get a “How did we do?” feedback email. Maybe answer first, THEN ask that.
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