I booked a hotel and when we arrived to check in, the hotel had no record at all of our reservation. I called TicketsatWork and was put through the worst customer experience I've ever had. They failed to send the correct confirmation number to the hotel and instead of resolving that issue while I was on the phone, they put in a ticket and told me it would take 1-3 hours. 2 hours later, I was still waiting. I called back and they wanted to put me through the same exact process. In an email they sent to me, it said their policy was to send the confirmation to the hotel up to 7 days prior to my arrival. They failed to do this and I spent half of my first vacation day trying to resolve an issue that never should have happened. On top of that, they are refusing to make it right and give me any kind of refund. DO NOT USE THEM. They actually DON'T save you any money either. I found out I could have booked at the hotel on the same day for LESS than what I paid booking through TicketsatWork. It's as close to a SCAM as you can get..
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TicketsatWork is the leading travel and entertainment corporate benefits program that offers exclusive discounts to theme parks, hotels, attractions, events, movies and more.
