had a very disappointing experience with TicketSwap and their customer support.
I purchased a ticket through their platform that was clearly advertised as a VIP ticket, for which I paid a significant premium. However, when attending the event, none of the advertised VIP benefits existed. I was denied access to any VIP areas, and event staff confirmed there was no VIP access available at all.
I raised this with TicketSwap and provided clear evidence, including the ticket itself and video footage from the event. Despite this, they dismissed the issue and refused to offer any form of refund, even a partial one.
Their responses were not helpful and felt very dismissive. Instead of properly investigating the situation, they attempted to shift responsibility elsewhere and closed the matter without resolving it. They also stated they would “counter” any dispute, rather than working towards a fair outcome.
As a customer, I paid for a specific product based on how it was presented on their platform, and that product was not delivered. The lack of accountability and unwillingness to engage constructively has been very frustrating.
I would strongly advise others to be cautious when purchasing tickets through this platform, especially for premium or VIP listings. I would use RA or an official ticket reseller. I am now sending in a formal compliant against them through official third party regulators.
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