Review Time
This company is a genuine joke and I am so convinced they are the ones giving themselves good reviews on here.
I had evidence that they asked for and when provided they said it was insufficient?(my purchased ticket not working)Then i would provide more and they said their decision is final based on the first evidence.
Having gone through my bank was the only way I got my money back and when ticketswap accepted liability.
Their system is trash and so are their so called “ethics”/“morals” on being a company that is based off of other people being previously scammed LOL.
This company will actively and when I say actively I mean actively try to keep every single penny.
How can you try and suggest that the dispute is resolved with the seller - the one that sold me the scammed ticket???
How can you expect me to take a picture of my ticket not working when my phone has the ticket- why assume someone has to be with people???
Why do I have to repeat my situation 50 times to people when your system cant keep a track of a clients dispute.
Everyone at ticketswap really needs to rethink their occupation.
This was literally the simplest thing I’ve ever done. The steps to follow are really clear and my ticket was sold in a matter of seconds!!
The only reason I’m giving it 4/5 stars is because they only let you sell tickets at the price you originally paid and then subtract their commission from that cost, instead of having the acquirer pay slightly more. So you end up losing a couple bucks…
I bought two tickets for a Milan football match on TicketSwap, and the seller never changed the names to mine (a known requirement apparently for original ticket buyers in Milan). Because of this, I was denied entry at the stadium and essentially paid a high price for nothing.
I opened a support ticket immediately, but after two weeks and several follow-ups, I still haven’t received any answer or support from TicketSwap. No resolution, no refund, and it looks like the seller has already been paid despite the issue.
At this point, the experience feels like a scam. I have had absolutely no news from TicketSwap, and the lack of response or accountability is extremely disappointing.
I purchased tickets through the service and had a fantastic experience with no issues. Recently, I sold two tickets for an event, and the process was straightforward, successfully completing the sale for a win-win situation! :)
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