Extremely poor verification process and support.
I uploaded both an official government-issued certificate of permanent address and a bank statement, and both were rejected without any clear explanation.
The address certificate is a valid legal document, including my full name, address, official stamp, and signature. Despite this, I only received generic copy-paste responses from support, with no specific feedback on what is actually wrong.
It is very clear that there is no proper manual review – everything seems to be handled automatically, without real consideration of the documents submitted.
This has caused unnecessary delays and wasted a lot of my time. For a platform that requires identity verification for payouts, this level of support is completely unacceptable.
If this is not resolved soon, I will have no choice but to escalate the issue further!
Very disappointing experience.
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