I have been using Ticket Tailor to sell tickets for my events for many years. I've never had to speak to anyone as everything is automated via their website and it works as it should. I took a 1 year break and due to a change in business partner decided to open a new account instead of using the one my previous business partner was tied to. As I'd only had a one year break I didn't check their pricing structure as I assumed it would be the same, or similar. The website let me add an event and go live, putting my tickets on sale, without asking me to choose a price plan or show me pricing information. After selling 5 tickets through the new account I then had an email saying I had to select a price plan. When I looked the previous price plan I was on no longer existed and although I was happy to pay an increase in price, the only plan available now to suit my needs had increased by 446%. I wrote to them explaining with such a large price increase the pricing information should've been given to me before I was allowed to go live with my event, and the only reason I didn't check was because it was only a year since last using it and I would never have imagined they would increase their pricing by so much. The person I dealt was very unfriendly, cold and factual with their statements. They offered no personal care and did not try and relate to my situation in any way. They simply said their pricing structure is what it is and I would have to pay the updated price for their service. This is no way to deal with a customer of so many years. I had every reason to believe any price increase would be slight, and not 446% more. Due to my tickets being on sale now I cannot do anything about it without disrupting my event. However I will be looking for a new service after this event. There is no way I will deal with an uncaring company that offers no customer care.
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Ticket Tailor is the world's most-loved ticketing platform, trusted by over 73,000 Event Creators across 120 countries. We make it simple and affordable to sell event tickets online, thanks to industry-leading low fees and 24/7 support from real humans.
Last year, our platform processed 24.5 million tickets for events of all shapes and sizes – from the UK’s only floating puppet theatre to pick-your-own tulips in Amsterdam, and sell-out Santa’s grottos in the US.
Users can choose between Pay as you sell, or buying credits upfront to save (from as little as 20p/25c per ticket). We also offer 50% discount for charities, and low-price tickets, as well as discounts for B Corps, PTAs, and not-for-profits. And if your tickets are free, so are we.
Once a box office is up and running, events are totally customisable, and we offer a huge range of robust features that all come as standard. Think easy product upsells, handy integrations, and a free Check-in app with in-person ticketing, for starters.
As an independent business, we don’t have profit-hungry shareholders to answer to. This means we can choose exactly how we grow. To us, empowering our diverse range of Event Creators through simple and affordable ticketing is worth its weight in gold. But we also strive to make sure that every single ticket sold has a positive impact on our team, our planet and in our communities. We call this Growth on Purpose. We're carbon neutral (having offset our entire history of emissions across all three scopes), donate 1p to climate causes for every ticket sold through our Penny for the Planet initiative, and we're proudly a certified B Corp, joining a global community of businesses putting people and the planet first.See more
