tickpick.com

Paid for an event, 20 minutes later TickPick canceled

I purchased 3 tickets to an event, about 20 minutes later, I received the following email:We cannot thank you enough for choosing to buy tickets with TickPick. Unfortunately, these tickets are no longer available as they had sold moments before you purchased them. Your credit card has NOT been charged for the transaction.Due to the time-sensitivity of when this event is taking place, we want to give you the flexibility to purchase another set of tickets you are most interested in, at your convenience.To help offset any difference in cost for your next order, we have added $50 credit to your account to use towards any future order. This credit may be used towards other tickets for this event, or another event of your choosing. This credit must be used within 30 days.Again, your credit card will NOT be charged for this purchase and the transaction has been cancelled. You will receive an email receipt confirming this voided authorization shortly. If you have any additional questions, please let us know here.Just let it be known, you can buy tickets from TickPick, pay for tickets, and then they can cancel with the explanation that they have already been sold. I asked about giving me the same section that was available per their best price guarantee and they said, since they canceled my sale, I could just buy the new tickets on their website at 4x the price of what I paid!!. A real disappointment that a company sells tickets, then cancels them and doesn't make it rigjt.. I guess paying a little extra on stubhub is worth it, as at least they honor their sales

Date of experience: Oct 31, 2025