I wish I could rate this experience lower. I was excited to attend a concert, dressed and ready, but when I arrived at the venue, I still hadn't received my ticket. I reached out to the support team, and the representative mentioned he would check with the seller. Unfortunately, the seller didn't respond, and the representative disconnected without following up. I found myself at the concert, unable to obtain my ticket, and the box office couldn't help since it was a third-party issue. Feeling embarrassed in my outfit after spending so much money, I ultimately left. I purchased the ticket over three weeks in advance, and I was devastated to drive home without attending. They only offered a refund of $145. The seller shouldn't be allowed to sell tickets in this manner. As a third-party platform, you should have secured the tickets ahead of time instead of relying on a seller for last-minute delivery—that's unacceptable. Other platforms manage this better. This experience was not only embarrassing but also degrading. I've since canceled my ticket for another upcoming concert, as I refuse to risk a similar situation. If you operate as a third-party service, prioritizing buyers is essential.
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