I am posting a short update regarding my previous review about my Zenith 250K SFA account (DIREPZEN2500026255).
After my original Trustpilot review, TickTickTrader contacted me and informed me that my case would be escalated to upper management for another review. I appreciated this step and waited for their response in good faith.
However, more than two months have now passed, and I have not received any update or decision regarding the review. I have sent several follow-up emails to support, but unfortunately, I have not received any response.
I fully understand that internal reviews can take time, but complete silence for this long is disappointing, especially after being told the case was escalated for reconsideration.
I am simply asking for a clear update or final decision regarding my case so that the matter can be resolved transparently.
If TickTickTrader would like to review the situation again, I remain open to a fair and reasonable resolution.
(Account: DIREPZEN2500026255)
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