I have a HEOS Soundsystem and via the app I can stream Tidal for free. It's suberb in sound on FLAC format.Still have no idea why it's for free on my system? Also TuneIn radio. Maybe it's part of the package.If I have to compare it to Spotify it is clear and full dynamic. Spotify sounds mumbling if you listen to Tidal they've got vorbis 192 mp3 and podcasts even lower.I didn't have and problem. I see all those reviews about customer support. I really don't know how to reach them. Tidal doesn't offer playlists. You have to made it yourself.
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