Ordered on 1st August for next day delivery. I didn’t expect next day as it was ordered on a Friday, however it didn’t arrive until 7th August. Upon arrival, I opened and inflated the board. There were numerous bubbles around the rail so I emailed both Tidal Rave and Hot Snap with photos to clarify whether the board was faulty before I using it. The email automated response said that there would be a reply within 24 hours, 3 days later and I am still waiting for a response. I bought the board specifically for my holiday, however I go in 2 days so I’m not expecting the issue to be resolved before then. This now leaves me without a board for my holiday. It’s a beautiful board but I wish I’d have trusted my gut feeling about the company, based on the reviews and experiences on social media.
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