tidemates.com.au

1.3
1.3 Based on 16 reviews

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Doug Hughes
AWFUL EXPERIENCE… AVOID AT ALL COSTS

AWFUL EXPERIENCE… AVOID AT ALL COSTS! I hired this service for my end-of-lease cleaning, and it turned out to be a nightmare. Initially, the communication was promising—$500 clean, good communication, 100% bond back guarantee. How wrong I was. On the cleaning day, the cleaner demanded an additional $370 before starting. After the job, he claimed they would be available to fix any issues, which was a lie. I was promised a detailed receipt for the extra charges, but all I received was a vague invoice. I ended up paying over $900 for this 'service.' My agent was ignored after the clean, and there were numerous items left uncleaned. They are now unresponsive to my inquiries. This company is only interested in your money, regardless of their claims. I discovered they scammed another customer for over $1000. My bond refund has been severely impacted by this service, and I would never recommend them. Choose a company that doesn't engage in such deceptive practices.

1
Date of experience: Dec 08, 2025

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