tiege.com

Shady business practices, disappointed

I’ve bought Tiege Hanley for a year and a half now. I changed my diet around the same time I bought my first box as an effort to improve my overall well being. At first I thought the product was awesome because I saw incredible changes on my skin as it stopped breaking out almost completely. But as time went on, I’ve noticed that my flawless skin was more linked to the diet than the product. When I eat a lot of processed sugar, I start breaking out regardless of using Tiege Hanley or not. So does it make a difference ? I guess it does on the dryness and color of my skin. It it worth 60$ CAD a month ? Probably not. The AM cream causes my skin to be much too oily and shiny. I guess it is caused by the sunscreen and I wish there was the option of getting the AM cream without it. Living in Canada, I see the sun in the winter once every two weeks. The cons simply outweighs the benefits.But what pushed me to write a review today is their shady business decisions lately. I wanted to skip my upcoming order because I have too much product, tried to do so as usual by SMS. It didn’t work. I didn’t understand why I couldn’t skip it and thought I wrote the wrong thing so I went back to the old SMS messages only to discover that they had simply removed all of the options that could remove an item, skip an order or delay it. Why ? I guess they don’t want to make it too easy on you.So now you have to log in to their confusing website. As soon as you log in and click on your account it will redirect you to an offer page with the text « proceed to your account » written in the lightest of blues and in font 10 at the bottom of the page. Anyway, what I’m trying to say is they’re trying to purposely make it harder to cancel your subscription / order and I think it’s disappointing coming from a company that I’ve never had a problem with before.

Date of experience: Oct 20, 2024