We recently visited the Tiffany & Co. store at Westfield Shepherd’s Bush to view engagement rings and left feeling extremely disappointed.We were shown a very limited selection of engagement rings (including only a few styles such as the Tiffany Setting) and were not guided through the differences between them. Rather than being supported in understanding cut, carat weight, and design variations, we were expected to already know exactly what we were looking for — which was precisely why we visited the store in the first place: to receive expert guidance on such an important purchase.The salesperson appeared reluctant to allow us to handle or closely inspect the rings. We felt uncomfortable asking to view pieces in more detail, which is not how a customer should feel when considering a significant and emotional purchase. The overall atmosphere felt guarded and subtly judgmental.We were also told we would receive details of the ring we expressed interest in later that day. We heard nothing for four days, and then unexpectedly received an appointment notification for the following day — an appointment that had only been discussed in principle and never formally agreed.Overall, the experience did not meet expectations in terms of service, communication, or customer care.
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