Review Time
recently purchased a bracelet from Tiffany's and had such a wonderful experience. We were looked after by Daanya, who was absolutely fantastic from start to finish.
She was warm, welcoming, and incredibly attentive, making the whole experience feel really special. We were offered lovely coffee and delicious chocolates after browsing, which was such a thoughtful touch. Nothing felt rushed, and Daanya's knowledge and genuine kindness made choosing the bracelet even more enjoyable.
Truly outstanding customer service - thank you for making it such a memorable visit.
We'll definitely be back!
recently purchased a bracelet from Tiffany's and had such a wonderful experience. We were looked after by Daanya, who was absolutely fantastic from start to finish.She was warm, welcoming, and incredibly attentive, making the whole experience feel really special. We were offered lovely coffee and delicious chocolates after browsing, which was such a thoughtful touch. Nothing felt rushed, and Daanya's knowledge and genuine kindness made choosing the bracelet even more enjoyable.Truly outstanding customer service - thank you for making it such a memorable visit.We'll definitely be back!
We recently visited the Tiffany & Co. store at Westfield Shepherd’s Bush to view engagement rings and left feeling extremely disappointed.We were shown a very limited selection of engagement rings (including only a few styles such as the Tiffany Setting) and were not guided through the differences between them. Rather than being supported in understanding cut, carat weight, and design variations, we were expected to already know exactly what we were looking for — which was precisely why we visited the store in the first place: to receive expert guidance on such an important purchase.The salesperson appeared reluctant to allow us to handle or closely inspect the rings. We felt uncomfortable asking to view pieces in more detail, which is not how a customer should feel when considering a significant and emotional purchase. The overall atmosphere felt guarded and subtly judgmental.We were also told we would receive details of the ring we expressed interest in later that day. We heard nothing for four days, and then unexpectedly received an appointment notification for the following day — an appointment that had only been discussed in principle and never formally agreed.Overall, the experience did not meet expectations in terms of service, communication, or customer care.
I have purchased a number of items over the recent years and each purchase I made I was told that I can return any of the items for free of charge cleaning. I attended today to have three items cleaned and was told that there is now a £25 charge for cleaning. No notice of this change in policy and the items after cleaning don’t look much different to before cleaning. Very disappointed Tiffany each purchase made previously has been a memorable experience this time has honestly left a sour taste in my mouth. I suggest when introducing such policies you do send out a communication advising if these policies not when a customer attends the store that they are advised of this.
Terrible. For such a high end company their customer service is some of the worst I’ve ever experienced. They can’t even be bothered to even hire staff who can spell and complete a grammatically correct sentence. Not to mention how rude they can be. Sorry do you not want my money? Honestly thought this brand was better than this definitely my first and last time ever buying or recommending this brand. Really unsure how you have such a name for yourself. Your website also states several pieces of jewellery are in stock, allows you to add to basket then when finalising check out says you cannot as item not in stock. Very bizarre. So yes overall, would strongly recommend you to spend your money elsewhere. Would give 0 out of 5 if possible.
Bought a bracelet from them, after 10 wears it just broke apart in the middle of a restaurant, i had to collect all the beads on the floor. The links just randomly broke. I am very gentle with it so it wasn't because I caught it on anything. Tiffany's have said they will charge me to have it fixed.I was also gifted tiffany earrings, the stem broke off one of the earrings and had to be fixed. In addition to this, the earrings have tarnished badly from not being worn regularly.Tiffany's are not high quality, their products are poor quality and a waste of money. Don't waste your time with them.
I brought my bracelet for a repair at 25 Old Bond Street London branch just before Christmas and, at the collection, have been given another silver one which wasn’t mine. Bracelet and weigh were completely different. Mine was purchased in 2017 and also the manager, Vivianne Heath, confirmed that the “Return to Tiffany heart bracelet “ has a new lighter version compared to the old one. They are in the process to check the cameras but have the feeling that I won’t see my bracelet anymore.It has gone missing now and they are trying to convincing me my old version is the new cheap version. Which it not. I am very upset, I don’t want any refund but my bracelet back.I am going to put a solicitor to sort it out. Be careful people, this is not a luxury brand, Tiffany is pure rubbish that offers an horrible service.
I would give 0 stars if possible. I bought a pair of pearl stud earrings and, on the second time of wearing them, the pearl stud detached from the stem.Tiffany & Co. have said I have to send the earrings back, at my cost, for them to assess whether this is due to poor craftsmanship or wear and tear before providing 'options'. I have seen other negative reviews where people have then faced paying an inspection fee and the choice of either a return of the faulty product (no doubt again at the owner's cost), or paying Tiffany to repair the defective item. Terrible aftercare from a 'premium brand' selling 'quality' products. I am never going to buy anything from them again.
Left my watch for repair several weeks ago and cant get through at all. Completely awful. They have had it for almost two months. No one answers the phone, you can't leave a message and it's as if the company has gone bust. What a dismal organisation.
I contacted the team as unfortunately when looking on the website they couldn’t deliver to where I live (an island in the UK) I dealt with Rubina who couldn’t have been more helpful, Rubina let me know how I could place an order and within 24 hours my order was processed and shipped. Rubina went above and beyond to help me ensuring I had exactly what I needed, so pleasant to deal with, a real credit to the company.
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