I have purchased a number of items over the recent years and each purchase I made I was told that I can return any of the items for free of charge cleaning. I attended today to have three items cleaned and was told that there is now a £25 charge for cleaning. No notice of this change in policy and the items after cleaning don’t look much different to before cleaning. Very disappointed Tiffany each purchase made previously has been a memorable experience this time has honestly left a sour taste in my mouth. I suggest when introducing such policies you do send out a communication advising if these policies not when a customer attends the store that they are advised of this.
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