I brought my bracelet for a repair at 25 Old Bond Street London branch just before Christmas and, at the collection, have been given another silver one which wasn’t mine. Bracelet and weigh were completely different. Mine was purchased in 2017 and also the manager, Vivianne Heath, confirmed that the “Return to Tiffany heart bracelet “ has a new lighter version compared to the old one. They are in the process to check the cameras but have the feeling that I won’t see my bracelet anymore.It has gone missing now and they are trying to convincing me my old version is the new cheap version. Which it not. I am very upset, I don’t want any refund but my bracelet back.I am going to put a solicitor to sort it out. Be careful people, this is not a luxury brand, Tiffany is pure rubbish that offers an horrible service.
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