Last weekend I tried unsuccessfully to check in for a TigerAir return flight from the Gold Coast. I'd downloaded the app onto my phone & completed the checkin information - entering the booking number, date & airport. I selected to have the confirmation sent to my e-mail address, checked my e-mails & opened the confirmation e-mail which had arrived almost immediately - it thanked me for checking in for my flight, informed me my boarding pass was attached & further informed me that TigerAir looked forward to welcoming me on board. Unfortunately this was far from the case - I arrived at the airport at 1520 for my 1700 flight. I waited patiently for boarding & opened the e-mail & attachment as I approached the TigerAir staff. Daniel scanned the boarding pass & told me it was the wrong one & handed my phone back. I checked the e-mail & informed him - "no this is the one I was sent this morning" & pointed out the time on the confirmation e-mail. He said "I'ts for a Sydney to Gold Coast flight" (that I had taken 5 days earlier!) He was dismissive saying "You're not checked in. Go out & find another flight." I went back to the Checkin counters but there were no TigerAir staff & no seats available on any airline to get me back to Sydney for work at 21:30. I made calls to TigerAir & Flight Centre staff also attempted to get TigerAir to arrange an alternate flight but they refused to do anything. I was told to send an e-mail attaching the documentation, which I did. I was forced to remain on the Gold Coast overnight, pay for a hotel, transport, miss a night of work (I'm a nurse) pay for another flight - all up over $220 due to TigerAir's malfunctioning checkin system. To date TigerAir have not responded to my request for an alternate flight home 5 days later!
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