tigersecu.com

4.9
4.9 Based on 61 reviews

Our family-owned small business is based in Lomita, California, and since 1996, we've been committed to producing high quality, affordable and easy-to-use security cameras and video surveillance systems designed to protect your home and keep your business...

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Average Rating

4.9

/
5

61 Reviews

5 Star
93%
4 Star
3%
3 Star
0%
2 Star
2%
1 Star
2%

All Reviews

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Review Time

Amacraft17
Excellent assistance for system issues

We faced a problem with our system and contacted the support team for help. After some troubleshooting, we identified a faulty hard drive. The support team quickly reached out and replaced it under warranty. Everything is functioning perfectly now, and the support was both friendly and easy to work with.

5
Date of experience: Jan 22, 2026
Aleana
Exceptional customer support!

Exceptional customer support! I had a few questions while setting up my system. I emailed them and got a very quick response with easy-to-follow instructions.

5
Date of experience: Jan 14, 2026
phrax2262
The service is prompt and efficient

The service is prompt and efficient.

5
Date of experience: Jan 13, 2026
Excellent customer service

Excellent customer service! Thank you for the outstanding technical support.

5
Date of experience: Jan 09, 2026
Agnes Hughes
We faced an issue with our system

We faced an issue with our system, contacted the support team and did some troubleshooting, which led us to a faulty hard drive. The support team reached out to us and replaced the hard drive under warranty without any problems. Their support was easy-going and friendly.

5
Date of experience: Jan 06, 2026
Owen Moreno
Remarkable Support

Remarkable support. They addressed my questions and accurately diagnosed my issue.

5
Date of experience: Jan 04, 2026
Kimetz2002
Fantastic customer support

Fantastic customer support. I appreciate the assistance on a Sunday and the quick response. I couldn't have asked for better service.

5
Date of experience: Jan 03, 2026
Teresa Cooper
Help with a reset issue

I had a reset issue and felt stuck. I didn't expect to receive help on New Year’s Day, but I decided to call anyway. The tech support was available, and they guided me through the reset and final setup. The instructions were clear, making it easy to resolve my problem. Now everything works as intended. Great job!

5
Date of experience: Dec 31, 2025
Amira
Satisfactory experience

5
Date of experience: Dec 18, 2025
Dustin B.
Upgrading from an older system

I upgraded from an older analog system that had crashed. I had a 16-camera analog setup, and once connected to the new DVR, everything worked great immediately. However, the remote apps require some learning, and there are still issues downloading specific event videos. It seems challenging to select a single camera event and download just that section, as the software prefers downloading all cameras with the same clip times. Aside from that, it functions well for my older cameras.

4
Date of experience: Dec 13, 2025

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Business Details

  • Our family-owned small business is based in Lomita, California, and since 1996, we've been committed to producing high quality, affordable and easy-to-use security cameras and video surveillance systems designed to protect your home and keep your business secure.

    Our passion for quality and dedication to our customers set us apart. With TIGERSECU, you're not just buying a product, you're joining a family that values your security.See more

  • email service@tigersecu.com
  • call 3233150396
  • language https://www.tigersecu.com

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