Website great.For the majority product is of great quality but unfortunately we found two chips on our vanity unit. One on the leg and one on the base.I contacted customer services who offered me a refund of £50 on an item that cost us £580, which in my opinion is awful.I emailed back my dissatisfaction and that all I wanted was replacement legs. They explained that legs can't be sent out individually as the products are hand made which is fair enough.They offered me a replacement free of charge but advised that it's no longer in stock so looking at 10 weeks which I thought was suspect. This was also not an option as our bathroom fitter was only there an additional week.Tikamoon then offered a £160 refund. This was again not ideal as this was the item we spent the most on in our bathroom renovation and we are left with a product that we are not completely happy with. Also why was £50 offered as an original refund? Why did I have to escalate further to receive a £160 refund.Overall the quality of the product would have been amazing if only for the chips.Extremely dissapointed as we were very excited about this item on ordering.Will not use this company in future as too much of a risk.
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Tikamoon is designer and producer of wood furniture since 2007. We oversee every step from design to production and sale.
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