Review Time
My Gabrielle mango wood sideboard is wonderful. It is just as described and in fact even more appealing. I appreciate the finishing touches, eg drawers that slide smoothly, little floor protectors stuck on the bottom of the legs. It fits the space perfectly. I love it.
Tikamoon's website is clear and easy to use. Their customer service was excellent - they arranged delivery in the very narrow time frame I asked for. The item was packaged very well indeed. I highly recommend this company and their fantastic designs.
Overall happy with the console table, the material and finish. 2 stars taken off as there’s a large gap between the bottom of drawer and the console itself, this is problem as at certain angles you can see through this gap all the way to the wall behind it, which is very weird looking. This is sadly due to lack of attention to detail and bad quality check. The drawers just need to sit slightly lower so that the gap is not too big. The drawer also had a tiny chip on the front that I covered with a black marker pen. I couldn’t be bothered to go through the hassle of sending it back and waiting for a replacement. I had also paid extra for packaging removal and had nothing to send it back with. I’m going to try and put something black behind the bottom of the drawer so that you can’t see the wall through the gap.
Couldn't recommend enough! I ordered the 'Calypso' marble sink - Delivery was quite quick but i wasnt in a rush for the item anyway, when it first arrived the box was damaged and when opened the sink had a crack and chunks missing. I contact customer services and they sent out a new one straight away which took no time at all. Can not fault this customer service! The sink is gorgeous.I also ordered the 'Lila' bathroom cabinet - Delivery was quicker than the sink and arrived in perfect condition. The item is also really great quality.Would definitely order again the future.
I had placed an order but miss typed my email address when doing so.
Without being able to login and track my order, I called Tikamoon customer service & spoke to a lovely lady called Lucie.
She was able to immediately find my order, send me the order number to track & correct my contact details.
It was a very easy & lovely conversation & found Lucie to be extremely helpful
Would definitely recommend:)
I had placed an order but miss typed my email address when doing so.Without being able to login and track my order, I called Tikamoon customer service & spoke to a lovely lady called Lucie. She was able to immediately find my order, send me the order number to track & correct my contact details.It was a very easy & lovely conversation & found Lucie to be extremely helpful Would definitely recommend:)
The item ordered was delivered both damaged and with a poor quality finish. I have requested that Tikamoon provide me with a full refund accordingly. I am awaiting confirmation of Tikamoon's arrangements to meet my request; I shall update this report once I am aware of the outcome of this very disappointing situation.
We have bought three items from Tikamoon: a lovely walnut TV stand and two shelving units for the living room. The customer service and delivery has been excellent and the quality of the furniture is truly outstanding. Much better, in my opinion, to anything else we have seen at a similar price point. It arrives fully assembled and securely packaged. From our experience, we would thoroughly recommend them.
Website great.For the majority product is of great quality but unfortunately we found two chips on our vanity unit. One on the leg and one on the base.I contacted customer services who offered me a refund of £50 on an item that cost us £580, which in my opinion is awful.I emailed back my dissatisfaction and that all I wanted was replacement legs. They explained that legs can't be sent out individually as the products are hand made which is fair enough.They offered me a replacement free of charge but advised that it's no longer in stock so looking at 10 weeks which I thought was suspect. This was also not an option as our bathroom fitter was only there an additional week.Tikamoon then offered a £160 refund. This was again not ideal as this was the item we spent the most on in our bathroom renovation and we are left with a product that we are not completely happy with. Also why was £50 offered as an original refund? Why did I have to escalate further to receive a £160 refund.Overall the quality of the product would have been amazing if only for the chips.Extremely dissapointed as we were very excited about this item on ordering.Will not use this company in future as too much of a risk.
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Tikamoon is designer and producer of wood furniture since 2007. We oversee every step from design to production and sale.
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