Mme. Chloé,Beyond the delay of this morning, I am writing to formally denounce the absolute lack of direct communication and the indifference shown toward my situation. You have ruined my Christmas holidays; I spent my rest days in a state of total uncertainty and silence from your company, which is completely unacceptable.Today was the final straw: failing to respect the 9:00 AM appointment caused me to miss my classes. This is not a simple 'logistical issue'; it is a total disregard for my personal life and education after my holidays had already been spoiled by your management.Consequently, I formally reject the 25% offer. I now demand compensation of 40% of the total order amount, including shipping costs, to account for the moral damages and the time you have stolen from me. My case with the European Consumer Centre remains open until this is resolved.The delivery was scheduled for 9:00 AM this morning, and yet nobody has arrived. Are you planning to repeat the same failure as on January 5th? I have been waiting for months and my patience has run out. Tikamoon is responsible for this lack of professionalism, regardless of which department or country handles the ticket. I need an immediate status update nowTikamoon is a single global entity and the root company is solely responsible for its operations across all regions; I am addressing the brand as a whole, as national borders do not exempt the parent company from its professional liability and the breach of contract regarding my orderExperience. After lying to me about a 2026 delivery date, I discovered the truth: the furniture is sitting in Getafe. The driver (Tel: +34 642 210324) confirmed that the delivery on Jan 5th failed only because Tikamoon failed to provide enough staff for unloading. Even worse: while I’ve been waiting since November, they are now listing my furniture as 'In Stock' on their website to attract new buyers, attempting to resell an item that legally belongs to me. This is a clear case of commercial fraud. European Consumer Authorities have been notified
Claim your business profile now and gain access to all features and respond to customer reviews.
Tikamoon is designer and producer of wood furniture since 2007. We oversee every step from design to production and sale.
In case you like to read guaranteed authentic reviews about us, please view:
https://www.ekomi.co.uk/review-tikamooncouk.html
