I ordered a sideboard from Tikamoon costing over £1,100 and was extremely disappointed when it arrived with significant structural damage. The left door frame was split and partially detached, causing the panel to drop and the frame to bow. The front plinth had come away from the frame exposing unstained wood, the right plinth was misaligned with a visible gap at the mitre joint, and there was also a hairline split in the countertop. This was not minor cosmetic damage — the unit was effectively unusable on delivery.Customer service were polite and responsive, but the resolution was frustrating. The maximum partial refund offered for keeping the damaged unit was £260, which felt very low given the extent of the damage and the original price. A replacement would have taken around 10 weeks, which wasn’t realistic just before Christmas, so we reluctantly kept it.The designs are attractive, but quality control and after-sales flexibility need improvement. Overall, a disappointing experience for a premium-priced item.
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Tikamoon is designer and producer of wood furniture since 2007. We oversee every step from design to production and sale.
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