I bought the Timekettle W4 expecting fast and accurate translation, as advertised. The reality is the opposite — the device is slow, and the translations are often inaccurate, making it unreliable for actual use.
I requested a return within the stated 15-day “easy return” period, only to have my refund rejected because the product was opened.
This makes no sense. A translation device cannot be evaluated without being opened and tested. If opening the product voids the return, then calling it an “easy return” is misleading.
Between the poor performance and the refusal to honor a reasonable return, this has been a disappointing experience overall. I would strongly advise others to think twice before purchasing.
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Founded in 2016, Timekettle Technologies is committed to building a global brand of AI translator by integrating cutting-edge technology and innovative design through the combination of artificial intelligence and hardware technology.