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I bought two devices, and both had such poor translation quality that it created safety concerns due to incorrect dialogue. My primary language is Vietnamese, and their performance was unacceptable. I am returning both for a refund. Additionally, one device arrived with missing parts, indicating it may have been returned before, which left me feeling very disheartened.
I purchased the W4Pro and X1, and the translation quality was alarmingly poor, leading to serious misunderstandings. My main language is Vietnamese, and these devices turned out to be completely ineffective. I will be returning both for a refund. I bought the X1 from a major online platform, and it arrived with missing items, making me suspect it had been returned previously. I'm extremely disappointed.
Warning! Avoid purchasing from this company at all costs! They will take your money without sending the product. Customer service is unhelpful and misleading regarding resolutions. I am now working with my bank to recover my funds and have initiated a complaint with the relevant authorities. DO NOT TRUST OR BUY ANYTHING FROM THIS COMPANY!
I ordered a product but mistakenly selected the wrong version. It took nearly a month and three separate communications with the company to process a refund for the incorrect item. They canceled the order promptly but failed to issue the refund. No product was ever shipped, and it took three attempts over three weeks to finally receive a refund on my credit card.
I ordered earbuds, but the box arrived completely empty. I reached out to customer support, provided photos, and followed up multiple times — but received no response. I ultimately had to dispute the charge with my credit card to get my money back. This experience was extremely disappointing and the customer service was very lacking. I do not recommend buying from them.
I ordered a set of translator earbuds a week ago for an upcoming trip, expecting UK delivery in 3–5 days as stated on their website. A week later, my order hasn’t even shipped from Hong Kong. When I inquired, the responses were vague and felt automated. I learned that the 3–5 day delivery only applies if express delivery is selected, which wasn’t an option at the time of ordering. I was also overcharged compared to the advertised price. Their solution was to suggest I order another set for express delivery. What a hassle!
This was the worst shopping experience I've ever had. I was overcharged by nearly 35% when the store converted the price from one currency to another without notice. Support provided no clear answers, and my refund took three weeks despite constant follow-ups. This is completely dishonest. I contacted them four times without receiving any clear explanation. They are hiding information about the price change.
I felt deceived into buying these earbuds, expecting advanced features, but received low-quality products with terrible sound and faulty translation. The device skips crucial parts of conversations, making it unusable. If you lose one earbud, the entire system fails. The app is locked unless both are connected. This is predatory behavior. They changed functionality in an update to force users into buying replacements. Do not trust this brand; it's a scam.
What started as excitement for the translator earbuds turned into one of my most frustrating experiences. The package arrived damaged, and while the earbuds were intact, the translation quality was abysmal. After trying to use them, I faced a long process to return them, which involved shipping to a P.O. Box in California. Customer service mishandled my refund, causing complications with my payment account. This was a time-consuming and disappointing ordeal. I urge anyone considering a purchase from this company to reconsider.
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Founded in 2016, Timekettle Technologies is committed to building a global brand of AI translator by integrating cutting-edge technology and innovative design through the combination of artificial intelligence and hardware technology.
