We purchased a vacuum/mop that initially performed well until about two months before the warranty expired. The plastic in the joint area that allows the mop head to swivel cracked and eventually fell apart with regular use. After reaching out to the company and following their instructions to return the mop in its original packaging, they offered a refurbished upgraded model as a replacement, which was never sent. When we inquired, we were told they were out of that model and were offered a different refurbished upgrade instead. They promised to send a confirmation letter and a tracking number within two days. We received the confirmation but no tracking number, and calls to customer service yielded the same frustrating response: they claimed the replacement had shipped but couldn't provide tracking information. After several calls, we received no resolution, just a free bottle of cleaning solution that was useless without the mop. It was incredibly frustrating, especially since we were told we couldn't speak to a supervisor. This situation raises concerns about the company's customer service practices, particularly when they should be working to improve their reputation with American consumers. Respectfully, a dissatisfied customer.
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