Review Time
We purchased a vacuum/mop that initially performed well until about two months before the warranty expired. The plastic in the joint area that allows the mop head to swivel cracked and eventually fell apart with regular use. After reaching out to the company and following their instructions to return the mop in its original packaging, they offered a refurbished upgraded model as a replacement, which was never sent. When we inquired, we were told they were out of that model and were offered a different refurbished upgrade instead. They promised to send a confirmation letter and a tracking number within two days. We received the confirmation but no tracking number, and calls to customer service yielded the same frustrating response: they claimed the replacement had shipped but couldn't provide tracking information. After several calls, we received no resolution, just a free bottle of cleaning solution that was useless without the mop. It was incredibly frustrating, especially since we were told we couldn't speak to a supervisor. This situation raises concerns about the company's customer service practices, particularly when they should be working to improve their reputation with American consumers. Respectfully, a dissatisfied customer.
The floor cleaning machine is amazing! With pets at home, we mop often, and this machine effectively prevents leaving dirty water behind. It's lightweight and works exceptionally well. We had a technical issue, but the support team was quick to assist with the repair. I'm considering buying a second one!
The floor cleaning machine is fantastic. With small pets, we mop often, and it doesn’t leave dirty water on the floor. It's lightweight and very effective. When we faced a technical issue, the support team was eager to assist with the repair. I'm thinking about getting a second one!
Avoid purchasing from their online store. I bought a steamer and returned it, but received no email confirmation for the return. When I inquired, they confirmed receipt but asked for my PayPal information for a refund! This felt suspicious, so I contacted PayPal and opened a complaint. Thankfully, PayPal ruled in my favor, and I got my €400 back! This company seemed to be trying to take advantage of me. I have never encountered such poor customer service!
I received a vacuum as a gift several years ago, and it still works great. I needed new filters and couldn’t find them online. I emailed the company, and they have been assisting me to ensure I get the right ones. I’m very satisfied with the service and the product.
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