I purchased a Tineco Floor ONE S7 Steam for over $400. While still under the 2-year warranty, the battery stopped charging.
After sending the unit back for evaluation, I was informed that it needed a battery replacement, but that they were out of stock on batteries and awaiting their arrival. Almost immediately I was then told the batteries were in and that my unit would ship in a couple of days. My unit never shipped, so I followed up and was eventually informed that my unit could not be repaired and was offered $168 because there were no “refurbished replacements” available. The warranty does not state that partial refunds are the standard resolution. I declined. A slightly higher amount was offered. I declined again. I simply wanted what I purchased — a functioning unit under warranty.
After weeks of delay, I was finally offered a new S7 replacement. Beginning February 11, I was told multiple times that it was “processing for shipment” and would ship in “a few days.” No tracking number was ever provided.
After continued follow-ups, I was then informed that the S7 is now sold out and I was offered a different model (S7 Stretch) instead. I asked how long it would take to ship and made clear I would only accept the offer if it shipped this week. That question has gone unanswered.
After nearly 2 months of being dragged along, I am done with this company. Buy Dyson, I've heard amazing feedback about their warranty!
Claim your business profile now and gain access to all features and respond to customer reviews.
Tineco is a technology innovation company specializing intelligent technology, a premium brand in smart electrical appliance. Founded in 1998, with the invention of its first vacuum cleaner, Tineco obtained hundreds of domestic and international patents and generation impressive sales globally.
Tineco specializes in creating innovative, intelligent technology to make everyday home products smarter and easier to use. At Tineco we focus on adding a human touch to every new product, because technology is truly smarter when it fits seamlessly into your lifestyle.
"Live Easy, Enjoy Life” is not only a vision, but also at the core of everything we do at Tineco.See more
