Having been a victim of a scam, I have contacted the service multiple times and plan to involve both a payment platform and local authorities to verify their physical addresses. I am repeatedly asking for clarification regarding the unauthorized withdrawal from my bank account, which I have addressed twice already. Due to the lack of progress and the dismissive nature of your communications, along with being referred to as a 'user' instead of by name, I will escalate this issue. Please do not send me another automated response, as I have already provided the requested information twice without any acknowledgment. Regardless of time differences, this level of customer service is unacceptable. I simply wanted to close my account, but my requests have been ignored. Based on reviews, it seems your service engages in questionable practices and has been flagged online. I will escalate this to the relevant authorities for a full audit of your company's transactions.
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