Having been scammed, I have reached out multiple times and plan to involve both a payment platform and local authorities to verify physical addresses. I am repeatedly asking for details about the unauthorized withdrawal from my bank account, which I have already addressed twice. Due to the lack of progress and the subjective nature of your communications, along with the impolite manner of referring to me as a 'user' rather than by name, I will escalate this matter. Please refrain from sending yet another automated response, as I have already provided the required information twice without any acknowledgment. Regardless of time differences, this level of customer service is unacceptable. All I wanted was to close my account, but my requests have been ignored. From reviews, it appears that your service operates under questionable practices and has been flagged online and on review platforms. I will escalate this to the relevant authorities, who will pursue an audit of your company's transactions.
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