I purchased four new tires from this company, and the initial transaction went smoothly. However, I inquired about a military discount during the ordering process and was told I would need to submit documentation to receive it.
I submitted the required paperwork but did not receive any response after three weeks. I followed up and resent my documentation, at which point I was asked to take and submit a selfie for verification. I declined this request, as I had already provided the necessary paperwork and had been waiting an extended period for a resolution.
Unfortunately, the company would not honor the discount without additional steps that were not clearly communicated upfront. The process became unnecessarily difficult and frustrating.
If this is how they handle a straightforward request, I would be concerned about how they address more serious customer issues. I would recommend others carefully consider this before choosing to do business with them.
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Since 2004, Tires Easy has revolutionized the tire-buying experience for thousands across the continental U.S. Imagine premium-quality tires delivered right to your doorstep or your chosen local installer. We don't just carry top-tier brands; we've curated a diverse range to ensure every driver finds their perfect match—whether you're hunting for a renowned name or a hidden gem, a luxury tire or an affordable one. Budget constraints? We've got you covered. Plus, enjoy FREE shipping on the majority of our tires. Choose Tires Easy, where quality meets convenience. See more
