I took my car for servicing in January 2025. This location provided an estimate and received approval from my insurance and myself to proceed with repairs. However, they refused to repair my vehicle and failed to contact me to inform me of this decision, allowing my car to remain on their property. In April 2025, they issued a new estimate exceeding $5000 due to increased parts and labor costs, despite the initial estimate in January being only $1200. I had to tow my car to another service provider in June 2025, where I discovered my sunroof had been left open during its time at this location, resulting in mold damage to the interior. The manager took no responsibility or offered any apology, despite inspecting the vehicle for estimates and not notifying me about the open sunroof or their refusal to service my car. Attempts to reach the company through emails and phone calls have gone unanswered, even after a corporate representative assured me a claim would be filed in September. As of now, I have received no follow-up. I contacted customer service again on November 11th and was promised a response within 48 hours, but it's now December 2nd and I am still waiting for a reply.
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Operates auto service shops across the United States. Includes online coupons, description of services and a listing of locations.
