Review Time
This complaint is regarding Tires Plus Store #236946 in Loganville, GA.
THE DISASTER TIMELINE:
Day 1: I drove my 2018 Jeep Wrangler into this facility under its own power. It was my primary transportation and in functional condition.
13 Days of Negligence: The shop held the vehicle for 13 days, performing multiple failed repair attempts and racking up thousands in charges.
Technical Malpractice: Technicians used chemical coolant sealers and additives explicitly prohibited by the manufacturer. This unauthorized "fix" resulted in total, catastrophic engine failure.
Day 13: My vehicle was removed from the premises on a flatbed tow truck with a seized engine.
DECEPTION & EVIDENCE DESTRUCTION:
Billing Fraud: I was billed $92.99 for a "Block Test." Shop management later admitted to me this test was never performed, yet they refuse to refund the fraudulent charge.
Evidence Spoliation: Immediately after the engine failure, I served the shop with a formal, written legal notice to preserve the radiator and intercooler for forensic analysis. The shop ignored this notice and intentionally scrapped the parts to prevent independent inspection.
CORPORATE BAD FAITH:
Bridgestone Corporate reviewed these documented facts—including technical negligence and the intentional destruction of evidence—and issued a summary denial. They have sanctioned the destruction of my property and refuse all accountability.
I took my car for servicing in January 2025. This location provided an estimate and received approval from my insurance and myself to proceed with repairs. However, they refused to repair my vehicle and failed to contact me to inform me of this decision, allowing my car to remain on their property. In April 2025, they issued a new estimate exceeding $5000 due to increased parts and labor costs, despite the initial estimate in January being only $1200. I had to tow my car to another service provider in June 2025, where I discovered my sunroof had been left open during its time at this location, resulting in mold damage to the interior. The manager took no responsibility or offered any apology, despite inspecting the vehicle for estimates and not notifying me about the open sunroof or their refusal to service my car. Attempts to reach the company through emails and phone calls have gone unanswered, even after a corporate representative assured me a claim would be filed in September. As of now, I have received no follow-up. I contacted customer service again on November 11th and was promised a response within 48 hours, but it's now December 2nd and I am still waiting for a reply.
It took 2 hours and 37 minutes to switch my summer tires to winter tires. And I even had an appointment and they knew I was waiting in the waiting room (which was very run down). It took them over an hour to even get my car on the hoist. And then nearly two hours to actually switch the tires over once it was on the hoist. I should known it would not be good when I arrived to check in behind a dissatisfied and nearly sobbing customer who claimed she had spent $500 and was mistreated. I should have left right then and there and regret that I didn’t. When they finally finished my car nearly three hours after my appointed time, the service advisor did apologize but gave no explanation for the delay. Go to Discount Tires by Home Depot. They are speedy and respectful and you won’t waste an afternoon getting done what should have taken an hour (max).
STAY AWAY! I have been a customer for many years since I live right down the street. However, recently they have made errors, and one could cost me my engine. First time, I had a flat tire. The person at the counter not only walked me outside to show him which one, but he marked it with chalk where the nail was and then later showed me a picture of it on their iPad. Wake up the next day and the tire was even more flat than it was. Had to go back up there and the manager gave me the run around saying my back tire was changed, what's the problem? The wrong tire was changed! The front one was flat! I also kept the tire the first time and they charged me a disposal fee both times. This second incident, I get my oil changed on a Friday. The Engine Pressure Warning Light has been on since that Saturday. Today is now Wednesday and I go to check my dipstick.... not ONE drop of oil is in there. It's completely empty! I now have to take my car up there again for them to fix their mistake before Thanksgiving. I don't know who they are hiring, but they are UNQUALIFIED and granted they may "fix" their mistakes, but their should never be mistakes when someone is driving a vehicle. That is their only way to & from work to make money. If I could give zero stars, they deserve that. I will never trust them to work on my vehicle again. Terrible quality, terrible service, terrible employees!
The good folks at Tires Plus in Buffalo Minnesota told me they do not care.Called Tires Plus and requested repair of my 2003 Ford Ranger emergency brakes. They said they could fix the problem, so I had my assistant follow me to Tires Plus so I could leave the truck there. I requested they fix it same day as I brought it in because I’ve had gasoline stolen from my car leaving it overnight at Tires Plus Buffalo location. The emergency brakes were completely non-functional, with the cable so loose the pedal didn’t stop until the physical limit. These brake components (minus drums and shoes) were 20 plus years old, rusty and in a couple places worn through the outer covering into the cable itself. Got a call from Tires Plus, Buffalo Minnesota October 10th, 2025 at 11:15AM. I was told “it’s going to be expensive” to fix my emergency brakes! (it was around $900.00) I said – Go ahead and fix it.Got a call around 4:30PM I was told “We thought replacing the rear components would fix the emergency brakes, but, it didn’t. It will cost another $600.00 to fix the emergency brakes." Since it was closing time anyway, and I wasn’t going to leave my truck there, I said to button it up and I will finish the job myself (I’ve rebuilt engines and transmissions and repaired everything on cars from the 70’s to today with many brake jobs – I’m not an expert mechanic, but experienced. When I got home and took off one of the rear wheels and went to remove the brake drum, it was so tight that I bent my gear puller 5/8” steel bolt trying to get it loose. The hub center where the drum lands wasn’t cleaned – it was rusty and rough and tight. I went to the other side, where I found the brake drum had a large chunk of steel out of it. It could have been dropped, breaking it, or it could have been broken when they tried to remove it after realizing that their “spray and pray” approach to auto repairs didn’t fix the Emergency brake. I couldn’t remove the broken drum with my puller either. At this point I called the manager and requested they get those drums back off so I could finish the repair job, since it appeared that only with massive force would these come loose, and they’d probably be damaged by all that pounding. I wasn’t going to do it. The manager agreed to replace the broken drum and do the work so I could remove the drums myself with reasonable effort. We agreed I would bring the truck in at 8AM on a Wednesday morning.On Wednesday morning I scheduled my assistant to once again bring me Tires Plus Buffalo Minnesota so I could leave the truck to get repaired. Upon arrival I spoke to (morning manager). I asked how he felt about what happened with the misdiagnosis, broken drum sent home and my own time involved. I was searching for any kind of “ahh sorry….”, but was met with complete indifference to my problem. I asked three times – “do you care that this got messed up?” and each time the response was clearly given in body language. He didn’t care one bit. He responded “What do you want me to say?”I said maybe Russ Peterson the owner will care – morning manager still couldn’t muster up any kind of apology or any accountability for a misdiagnosis that cost me time and money – “ I didn’t do the work.” was his response! When I asked the original manager the same question, it was clear to me he didn't care either! We'll replace the broken drum was the best he could do. The manager seems like a nice guy, which is why I apologized when I walked out the door an unhappy, unsatisfied customer who not only didn’t get his Emergency brake fixed, but now will need to find a new mechanic that I can recommend to my family and friends. And I hope plenty of people avoid the painful mistake of choosing Tires Plus Buffalo Minnesota to work on their car. They’ve shown me and outright told me they don’t care.
⚠️ DO NOT GO HERE! ⚠️My girlfriend needed a tire replacement and was sexually harassed. During drop off, the mechanic creepily stared at her from time we walked in and was checking her up and down and said he loves her hair. During pick up, he again creepily stared at her through the window from the shop, creepily waved and smiled and then proceeded to make a humping sexual gesture with both hands. He stopped working and stepped out of the building to watch us drive away. A report has already been filed with the company/corporate. The invoice said technician : 12 Glenn. This happened at the Tires Plus in Middleton, Wi.⚠️ Again, DO NOT GO HERE! ⚠️
I went in for a brake inspection today. It was very hot so they told me they could do the inspection but couldn't do any work today because it was too hot and a couple guys weren't feeling too well because of the heat. I thought well maybe the inspection wouldn't be very good either because of the heat. BINGO! I sat outside under the shade of a tree and watched my car. They pulled the rear passenger side tire off my car. The tech. was hitting my brake drum with a sledge hammer to free it up to pull off the outside to actually see the brake shoes and hardware. I never saw him pull the drum cover off and on the driver side they never even removed the rim and tire. I know it was hot but if you don't have the energy to do the inspection just say so rather than fraudulently say you did.
I scheduled an appointment at 1:00 PM for a simple tire rotation and balance. I left the vehicle with the business and didn't hear from them for two (2) plus hours. I called, as this service shouldn't take 40 minutes on a bad day, but they "we're just about to move my truck to a bay and begin work. I'll call you when I'm done." I patiently waited 40 more minutes and simply retrieved my truck from the business. The attendant stated they only had two people working. Maybe, just maybe, they shouldn't take appointments that have no intention to keep unless nothing else arrives that makes more money. I'm done with this business as well....
If I could give a 0 I sure would! Had a 12.30 appointment today to have my front winter tires taken off and have my summers mounted. Now keep in mind I bought all 4 summer tires and the front set of bridgestone winter tires from them. When bought they sold me an extra warranty to where I was supposed to have 0 charge when getting them rotated back and forth as the seasons change but they had a new manager named Mike who I had never seen before I had always had good luck with Steven Leazenby the old manager but this Mike proceeded to tell me it would be 69.00 for this of which I had a warranty they charged me for. STAY AWAY FROM TIRES PLUS IN COUNCIL BLUFFS,IOWA
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