This complaint is regarding Tires Plus Store #236946 in Loganville, GA.
THE DISASTER TIMELINE:
Day 1: I drove my 2018 Jeep Wrangler into this facility under its own power. It was my primary transportation and in functional condition.
13 Days of Negligence: The shop held the vehicle for 13 days, performing multiple failed repair attempts and racking up thousands in charges.
Technical Malpractice: Technicians used chemical coolant sealers and additives explicitly prohibited by the manufacturer. This unauthorized "fix" resulted in total, catastrophic engine failure.
Day 13: My vehicle was removed from the premises on a flatbed tow truck with a seized engine.
DECEPTION & EVIDENCE DESTRUCTION:
Billing Fraud: I was billed $92.99 for a "Block Test." Shop management later admitted to me this test was never performed, yet they refuse to refund the fraudulent charge.
Evidence Spoliation: Immediately after the engine failure, I served the shop with a formal, written legal notice to preserve the radiator and intercooler for forensic analysis. The shop ignored this notice and intentionally scrapped the parts to prevent independent inspection.
CORPORATE BAD FAITH:
Bridgestone Corporate reviewed these documented facts—including technical negligence and the intentional destruction of evidence—and issued a summary denial. They have sanctioned the destruction of my property and refuse all accountability.
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Operates auto service shops across the United States. Includes online coupons, description of services and a listing of locations.
