This complaint is regarding Tires Plus Store #236946 in Loganville, GA.
THE DISASTER TIMELINE:
Day 1: I drove my 2018 Jeep Wrangler into this facility under its own power. It was my primary transportation and in functional condition.
13 Days of Negligence: The shop held the vehicle for 13 days, performing multiple failed repair attempts and racking up thousands in charges.
Technical Malpractice: Technicians used chemical coolant sealers and additives explicitly prohibited by the manufacturer. This unauthorized "fix" resulted in total, catastrophic engine failure.
Day 13: My vehicle was removed from the premises on a flatbed tow truck with a seized engine.
DECEPTION & EVIDENCE DESTRUCTION:
Billing Fraud: I was billed $92.99 for a "Block Test." Shop management later admitted to me this test was never performed, yet they refuse to refund the fraudulent charge.
Evidence Spoliation: Immediately after the engine failure, I served the shop with a formal, written legal notice to preserve the radiator and intercooler for forensic analysis. The shop ignored this notice and intentionally scrapped the parts to prevent independent inspection.
CORPORATE BAD FAITH:
Bridgestone Corporate reviewed these documented facts—including technical negligence and the intentional destruction of evidence—and issued a summary denial. They have sanctioned the destruction of my property and refuse all accountability.
Claim your business profile now and gain access to all features and respond to customer reviews.
Operates auto service shops across the United States. Includes online coupons, description of services and a listing of locations.