Things went wrong, and keep going wrong. Very surprised on the poor Customer experience and Customer service of this company, which I viewed as a solid quality Brand.Getting a watch fixed is a nightmare. Since some years Tissot produces watches in a way that only they can repair (and not other independant watchmakers). Aside of that, they can only do so in Brussels (not in The Netherlands).I'm now waiting 3 months.. watch got send.. then send back unrepaired.. then send again (with urgency), but customer care confirms no urgency was requested so will at least take 5 weeks again.. Super frustrating process and, nowhere else to go... Anyone in Customer care/ experience @tissot that can support!!!
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