Very disappointed with Tissot and their customer 'service' in Southampton. I have had a couple of Seiko quartz watches for many years (one since 1982) and they have been excellent timekeepers and worked with no problems. I decided last November that I would purchase a new watch, but the current Seiko designs were not to my taste. In the jewellers saw a Tissot Quartz that looked very smart and bought it. Bad error.The watch stopped working after a couple of months, so I had a new battery fitted at a jewellers. The watch was losing time and continued to do so after the new battery was fitted. I invoked the Tissot guarantee and sent it off to Southampton. After over a month I received a report that the watch had been badly scratched and the battery had been replaced by an unauthorised jeweller and so the guarantee was invalidated.. They wanted almost the price of the watch to service it, including replacing the watch strap, which is stainless steel and in perfect condition. No comment on whether it is actually possible to correct the losing time (which now I doubt). The watch had only been worn three times and spent most of the time in a drawer, in its felt bag. The watch was returned after I refused the quotation and I can see no scratches, even with a magnifying glass. The service technicians at Southampton must have some sort of magic loupes.I feel that the Tissot 2 year guarantee is a scam.
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