Bought Tissot automatic watch 13 years ago for £260, and have loved it. 5 weeks ago the winder snapped, and I was quoted £70 by Debenhams in store to send it off and replace it. Great I thought! 2 weeks later a phone call from Debenhams - email from Tissot to say inside of watch had rusted (sealed watch and not used in water!) They would not replace winder without de rusting and resealing and price rose to £200. Debenhams guy very embarrassed and apologetic. Not happy but needed it done, so reluctantly agreed. Another phone call from Debenhams today, and another email from Tissot. This time the bracelet clasp is supposedly loose, funny enough that was not the case when I took the watch in! The repair price rose then by another £80 to almost £300, more than I paid for it when new! Once again repair guy very apologetic. I said no to the clasp repair and asked for original work only, but was told Tissot will not do part of the job, it's all or nothing! So I either pay £280, unless they then 'find' something else, then it could be even more, or watch is returned without any repair, even though part has been paid for in advance and they've had it for a month. Apparently, this is a common practice with Tissot and Smart watch repairs - I call it deceit and verging on theft! Will I buy another Tissot watch - I doubt it,even though I like them. Have Tissot lost another customer - you bet! Will they care - I doubt it very much!!!
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