I sent my old Tissot to the service centre and was advised it was obsolete - basically, if they can’t swap out their Chinese movements for a new Chinese movement, they don’t want to know. They sent me a £100 voucher against a new watch, I chose a seastar quartz which stopped after 12 hours. I tried to return it by printing their returns label and taking it to a dhl service point where it sat for five days, after which they rang me and told me to retrieve it, implying I was somehow at fault. They then said they would send a courier to collect it today, which didn’t happen. This is what happens when legacy brands are subsumed by conglomerates. My old, real Tissot is now with a master watchmaker for a full service.
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