I acquired a Tissot chronograph GMT watch, which had limited usage and predominantly resided in my drawer for the initial months. After several months, I noticed that it consistently lagged behind by 5-10 minutes each month. This prompted me to reach out to the after-sales service, leading to a favorable resolution process.Upon contacting them, they promptly dispatched a well-packaged kit for me to return the watch. While they initially replaced the battery, the issue persisted even after a week. I commend their diligence, as they they calibrated the watch and when it did not wok, they replaced the movement entirely, all without incurring any cost.Though the experience demanded some patience, I was genuinely delighted with the comprehensive service they extended and the genuine consideration they showed for the customer's satisfaction.It's noteworthy that I had purchased the watch from Amazon, rather than directly from Tissot. Despite this, Tissot never questioned or hesitated to fulfill their warranty obligations, unlike my ongoing struggle with obtaining warranty service for my Tacota Raymond Weil watch.In retrospect, my experience with Tissot has instilled my confidence in their commitment to their customers and the quality of their products.
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