Bought a rather nice-looking watch for my sons’ special birthday from Tissot, thought I was dealing with a good professional company.How wrong I was, the watch was not delivered when they said, and didn’t appear until a week later missing his birthday. So I had to send it back as I had found something else to give him on the day.Filled in their online customer service, week went by no communication from them.Tried again a week later, still no communication from them, tried twice more nothing.Rang the service department as customer service call number just leaves messages, helpful here they put me through to someone in London, they said someone would call and arrange pick up of the watch which they did next day and I would be refunded. Needless to say after 8 days still no refund, tried calling just answer machine which they ignore.looks like a county court claim will be the only way of getting my money back.
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