Bought a relatively inexpensive Tissot watch for my son to wear as an everyday watch. I ordered directly from Tissot UK. Big mistake.First complaint, it took well over a week to arrive, which is poor compared with current online ordering and delivery standards.Second complaint, the watch arrived not working. Obviously lack of quality control when sending out products. I was going to order a replacement, but when I went through the process of returning the faulty item, I was sent a return form, which stated I had to pay to return it! Come on, its 2021! This made me decide to ask for a refund.I managed to speak to the UK customer service department and they sent me another form to claim the cost of my postage, which I completed and emailed to them the day after I posted the watch back. Its now been another two weeks, and I've had no communication, I've not received the refund for the watch, nor the postage. I really wouldn't recommend buying from a company which has clearly not updated its customer service processes since what seems like the 1970s.
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