Pains me to leave this review, because I think Titan fitness makes decent workout equipment for the home gym. China production, but nonetheless good quality. I am leaving a two star review because they have abysmal customer service. BE SURE YOU ARE ORDERING EXACTLY WHAT YOU WANT BEFORE YOU PURCHASE. If you order something, and accidentally make a mistake, there is virtually no way to rectify. I ordered a large amount of equipment late night for a new home gym, and called the next morning. I waited on the phone for a combined 2.5 hours trying to get somebody on the line. I never did. In between the first call and second call is when I tried to email. I didn't get a return email before items shipped from multiple orders. Calling - I was never able to get a live person.While the above is definitely a major issue, what really got me is their response (days later) when I tried to order taller rails for the short T2 rack (the mistake). At first, they said no. Then, after some prodding, they allowed me to disassemble the short rack and send back in the (stipulated) exact original packaging with no damage to the boxes. And the shipping cost is shouldered by me. Once this criteria was met and they received, the item, they would refund me for the short rack and they would allow me to purchase the taller version. Laughable. Maybe I am wrong, but I thought asking to purchase the taller side supports in lieu of returning the full short rack was a reasonable request.I didn't think companies could get away with such bad service anymore, but here we are. Buyer beware.
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