titan.fitness

Avoid Titan Fitness at All Costs – Worst Customer Service Ever!

If I could give Titan Fitness zero stars, I would. This company is a disaster regarding customer service, product quality, and essential accountability.My Nightmare Experience with Titan Fitness:📦 12/29/24 – Ordered the Plate-Loaded Functional Trainer ($888.51, Order #1813744189).📦 1/5/25 – It arrived with no shipping notification.❌ 1/8/25 – Missing critical parts (13, 14, 17, 19). Contacted Titan Fitness—was told another box should arrive. I had already received both boxes.❌ 1/9/25 – Followed up via email (Ticket #2355339). No response.📞 1/10/25 – Spoke with customer service. They confirmed the missing parts were out of stock but did not explain why the product was shipped incomplete. Replacement order (#SO0000123290) was placed.📦 1/17/25 – Received one missing part (#19).📦 1/19/25 – Received parts 13 and 14, but only HALF of what was needed. I spoke to another rep, who promised the remaining pieces.📞 1/21/25 – Called AGAIN. I am still missing part 17 and the complete parts 13 and 14. I was told to "wait another day."🚨 1/22/25 – Fed up, I requested a full refund. Titan promised a return shipping label but only sent a packing slip—NO label. Emailed them immediately. No response.📞 1/23/25 – Called yet again. I was told the return label would arrive in 24-48 hours. It didn’t.📞 1/27/25 – Called to check on the return label. Was told it was still "being investigated" but assured I was within the 30-day return window.📞 2/3/25 – Called again. Rep needed to "speak to a supervisor," put me on hold for 45 minutes, then HUNG UP ON ME. I called back, waited another 25 minutes, and got the runaround yet again.Titan Fitness Wasted Over 10 Hours of My Time🔴 Expect HOUR-LONG hold times to reach a rep.🔴 Callbacks don’t happen—you have to sit on hold for an average of 56 minutes.🔴 I never received a complete product.🔴 I never received all the missing parts.🔴 I never received a return shipping label.🔴 I never received a refund.Final Verdict: NEVER Buy from Titan Fitness!I have no choice but to dispute the charge with my credit card company since Titan Fitness refuses to honor its return process. I never write reviews, but this was so outrageous that I had to warn others.🚨 DO NOT buy from Titan Fitness. Their incompetence is unmatched, and their customer service is a black hole of wasted time and frustration. You have been warned. 🚨

Date of experience: Feb 03, 2025