I bought an adjustable bench during a sale near the end of the year. I had no apprehensions since I’d bought a squat cage a couple months prior, and had a good experience.Upon receiving the bench, it needed to be assembled. Not a huge problem considering the savings from the sale. When I was almost done with putting the bench together, I noticed a missing part… a bushing. I emailed customer service and received a response the next day that they could either send me one, or I could go buy one locally and that Titan would reimburse me. I opted to have one sent. A couple of days later, I got an order number for the part that would be shipped. Two separate times in the months since I’ve gotten non-committal responses regarding the part. It would’ve been nice to have them honor the commitment of sending the part.
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