Titan is an absolutely HORRIBLE company with even worse customer service! Ordered their 9 barbell holder. The unit arrived with a significantly bowed top, scratches/nicks (the box was in perfect shape), exposed metal from missing powder coat on the exterior, and completely uncoated interior pipes that were rusted (right where my expensive barbells would sit). Reached out to customer service about the issues. Received a prompt reply offering for me to keep the defective stand and they'd send a replacement or issue a full refund as an apology for the issues. I opted for the latter. They then responded back and said they misspoke and I'd actually need to send it back for a replacement or refund. At that point, I had already started working to salvage the original unit (bending the top, cleaning up rust, etc.). At which point, they responded and said they'd instead offer me a 10% ($10) refund for my troubles (this is the CURRENT sale price on a documented defective unit). Essentially, this "apology" was to sell me a "scratch and dent" unit... for the current price of a brand new unit (which they also wouldn't honor in the first place, despite the sale starting before the item even arrived). Talk about insulting. I'll never make the mistake of ordering from this terrible company and their blatantly copied designs ever again. Sometimes you truly do get what you paid for! I can't encourage you enough, spend a little more and deal with a reputable company.Continuing with the saga of this deplorable service, the company provided me with a FedEx return pickup request and accompanying tracking number. However, unsurprisingly at this point, the tracking number they gave me is invalid. So, FedEx has the package but I have no way of tracking it and Titan hasn't responded to my email letting them know. Fortunately, having zero trust in Titan, I have detailed pics of everything from packaging to handing it to the driver. I'm therefore confident I'll be receiving my money back, one way or another. I CANNOT WAIT to be forever done with this company!
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